Refund Policy

All devmubs Products — plugins, themes, and WooCommerce extensions — are digital goods delivered electronically. Because a digital product can be downloaded, copied, and used immediately upon purchase, refunds are handled differently than for physical goods and are evaluated on a case-by-case basis against the criteria below, rather than offered automatically for any reason.

You may be eligible for a refund if:

• The Product has a genuine, reproducible defect that we are unable to fix or work around within a reasonable time after you report it.
• The Product, as documented, is fundamentally incompatible with your stated WordPress/WooCommerce/PHP environment, and no reasonable workaround exists.
• You were charged in error or charged more than once for the same purchase (see Duplicate Purchases).

Refund requests should be submitted within 14 days of purchase.

Refunds are generally not available where:

• You changed your mind after successfully installing and using the Product.
• The issue is caused by a third-party plugin, theme, or hosting configuration outside our control.
• You did not review the Product's documented requirements before purchasing.
• The request is submitted after significant use or well outside the eligibility window above.
• The Product was used in a way that violates our Terms & Conditions or Acceptable Use Policy.

If you were accidentally charged twice for the same Product — for example, due to a payment processor error or a double-submitted checkout — contact us with both transaction references and we will refund the duplicate charge promptly once verified.

If you encounter a technical problem, our first step is always to help you resolve it through support — most issues are fixable through configuration changes, a bug-fix update, or troubleshooting guidance. A refund is considered only where a genuine defect cannot reasonably be resolved. See our Support Policy for how to reach us.

If you purchased the wrong Product or the wrong license tier by mistake, contact us as soon as possible. Where the correct Product has not yet been downloaded or used, we will typically exchange it or issue a refund at our discretion.

To request a refund, contact us through our contact page with your order details and a description of the issue. We may ask follow-up questions or request diagnostic information (such as debug logs) to understand the problem before making a decision. Every request is reviewed individually against the criteria in this policy.

We aim to respond to refund requests within 1–2 business days, and to reach a decision within 5 business days of receiving all information we need. Approved refunds are returned to the original payment method; processing time after approval depends on your payment provider and is typically 5–10 business days.

To keep this policy fair for everyone, we monitor for refund abuse — for example, repeated purchase-and-refund cycles, refund requests made after extended commercial use, or requests unsupported by evidence of a genuine issue. We reserve the right to decline a refund request, or to decline future purchases, where we reasonably believe this policy is being misused.